Unfortunately we are unable to make any item changes to orders once the order has been placed. Alternatively, we may cancel the order if the package has not yet begun processing with our shipping department. Please note that once the package has begun processing, and a tracking number has been created, the order will no longer be able to be canceled.
FAQ
FAQ
Oders
Can I cancel my order?
We are only able to cancel orders before the order has begun processing with our shipping department. Once a shipping label has been created, the order is no longer able to be canceled/refunded. If necessary you may refuse the package at time of delivery. Once we receive the package back at our facility we will be happy to modify or cancel and refund the order.
I received my package, and an item is missing/incorrect. Can you send me the product that I ordered?
If you believe that an item in your order is missing/incorrect, please contact us immediately, and we will rectify the issue for you. Please be sure to include your order number, along with images of the invoice and products that you received. In regards to the invoice, please send us a complete image of the entire document where all text is visible. Upon reviewing the email, we will send you a prepaid return label at no charge to you to return to item back to us in exchange for the correct product.
Please send this information to returns@trippointernational.com.
Please note that all “Dead on Arrivals” (DOA), Missing, or Wrong Item claims must be reported back to us within 48-hours from the time of delivery. Please ensure to carefully inspect your items upon receiving the package, as it is the responsibility of the recipient to check the contents of the order within the designated time window, and to notify us if any issues are found.
My order was shipped to the wrong address, what happened?
If you have confirmed that the shipping address listed on your order is invalid/incorrect, you may contact USPS to arrange mail-forwarding, or to arrange pick-up at your local post office. Alternatively, if the order’s tracking history shows that the courier returned your package to the original sender, we will be able to make the necessary adjustments to your order once it is received back at our facility. Please contact us regarding the matter with your updated shipping address and we will have it on file to update your shipping address.
Returns & Warranty
Please view our Returns & Warranty page.
Shipping & Handling
When will my order be shipped?
Our order processing time is 24-48 hours once the order has been placed, excluding weekends and holidays. If Free First Class Shipping was selected as your shipping method at the time of checkout, the order will require the full 48 hours to be processed. NOTE: During the busy holiday season or after holiday promotion, processing can take up to 72 business hours.