We currently offer a 30-day after sales limited warranty for most* Starter Kits & Mods. This warranty applies only to orders placed on this website.
Please examine all purchased products upon delivery to make sure all items are in working condition. If you receive a defective unit, please initiate an exchange process within 30 days from original ship date.
Returns must include product in ORIGINAL PACKAGING.
Please note that any return of open items that are fully functional will be subject to a 20% restocking fee.
Non-Returnable / Non-Exchangeable / Non-Refundable Merchandise:
For sanitary and overall safety reasons, all consumables like e-Liquids, e-Juices, drip tips, standard batteries, cartridges, coils, clearomizers, wicks, wire, cotton, tanks and atomizers are NOT eligible for returns, / refunds or exchanges.
If the product has physical damage, water damage and/or evidence of tampering with the product, it will NOT be eligible for warranty exchanges or any refunds or returns.
Returns shipping is NOT pre-paid. Customers are responsible for shipping the RMA items to Utopia Smoke and Vape. Return shipping is not refundable, unless you received a DOA or a wrong item. If you received a DOA or a wrong item, Utopia Vape & Smoke will refund you $6 via store credit or as a refund to the original form of payment used.
We highly recommend using USPS Flat Rate Priority mail with tracking information to ship items back to Utopia Smoke & Vape.
If you have any additional questions, please reach out to our Customer Service team via email firstname.lastname@example.org or via phone at 413-285-7177
260 Stamm Rd
Newington, Connecticut 06111
10:00 AM – 5:00 PM